Frequently Ask Question

FAQ

Choosing an Internet provider can be a daunting task, especially when you don’t know the right questions to ask. One of the keys to loving the Internet service provider that you choose is getting all the information before you sign on the dotted line. We compiled a list of questions you should ask so that you can be a smart consumer when it comes to your Internet.
Are there data limits?
Data limits are restrictions that an Internet service provider may place on your Internet usage. Not all Internet providers will have a data limit, and some may have soft or hard data limits. A hard data limit means that after you use a certain amount of data, you will be charged overage or will be completely cut off. Soft data limits mean that after you reach a certain data amount you can continue using the Internet, but at a slower speed. This leads us to our next question…
Will you throttle my speeds?
What are my speed options?
Are the speeds guaranteed? What happens if my speeds aren’t fast enough?
Is there a contract?
Are you offering any special or promotions?
Can I provide my own router/equipment?
Who will install the equipment?
What happens when there is a problem with my Internet connection?
What additional fees can I expect?
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